By using our website and purchasing from Bahai Gems, you agree to the following Terms & Conditions. Please read them carefully before placing an order.

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About Bahai Gems

Bahai Gems is an online jewellery and gift shop based in Australia. We offer Baha’i-inspired jewellery, prayer beads, gifts and keepsakes designed to celebrate beauty, unity, faith and meaningful giving.

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Products

We do our best to display our products clearly and accurately. Product colours, sizes and details may vary slightly due to screen settings, photography, handmade finishes, natural materials or supplier variations.

Small variations in handmade or natural items are part of their character and are not considered faults unless the product is materially different from its description.

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Orders

When you place an order through our website, you agree that the information you provide is accurate and complete.

After placing an order, you should receive an order confirmation email. If you do not receive one, please contact us.

We reserve the right to cancel or refuse an order if there is an error in pricing, product availability, payment processing or suspected misuse of the website.

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Pricing and Payment

All prices are shown in Australian dollars unless stated otherwise.

Payment must be completed at checkout before your order is processed.

We may update product prices, offers and availability from time to time without notice.

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Gift Cards

Gift cards can be used for eligible purchases on our website.

Gift cards are not redeemable for cash and are not refundable for change of mind, unless required by law.

Gift cards are valid for at least 3 years from the date of purchase, unless a longer period is stated.

Lost, stolen or misused gift cards may not be replaced, so please treat them like cash.

 

Returns and Refunds

Our Refund & Returns Policy explains how returns and refunds are handled, including our 30-day change-of-mind return option.

Nothing in our Refund & Returns Policy limits your rights under Australian Consumer Law.

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Shipping and Delivery

Our Shipping Policy explains how orders are processed, shipped and delivered.

We offer free standard shipping within Australia for orders over $99.

We also offer free standard international shipping to selected countries for orders over $249.

Delivery times are estimates only and may vary depending on your location, postal services, customs processing and circumstances outside our control.

International customers are responsible for any customs duties, taxes, import fees or local charges that may apply.

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Jewellery Care

Jewellery should be handled with care. To help preserve your pieces, we recommend keeping them away from water, perfume, chemicals, heavy impact and prolonged moisture.

Damage caused by misuse, rough handling, normal wear and tear, or failure to follow care instructions may not be considered a product fault.

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Website Content

All text, images, designs, logos, product descriptions and website content are owned by or licensed to Bahai Gems unless otherwise stated.

You may not copy, reproduce, distribute or use our content for commercial purposes without written permission.

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Use of the Website

You agree not to misuse our website, interfere with its operation, attempt unauthorised access, upload harmful material, or use the website for unlawful purposes.

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Limitation of Liability

To the extent permitted by law, Bahai Gems is not liable for indirect, incidental or consequential loss arising from the use of our website or products.

Nothing in these Terms & Conditions excludes, restricts or modifies any rights you have under Australian Consumer Law.

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Privacy

We collect and use customer information in line with our Privacy Policy.

We will not sell your personal information.

Changes to These Terms

We may update these Terms & Conditions from time to time. The latest version will be published on our website.

Last updated: June 2026