At Bahai Gems, we aim to pack and send your jewellery, prayer beads, gifts and keepsakes with care.

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Order Processing

Orders are usually processed within 1–3 business days after payment has been received.

During busy periods, public holidays or special promotions, processing times may be slightly longer.

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Shipping Within Australia

We ship orders within Australia using reliable postal or courier services.

Shipping options and costs will be shown at checkout before you complete your order.

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Free Shipping Within Australia

We offer free standard shipping within Australia for orders over $99.

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If your order qualifies for free shipping and you return an item for change of mind, we may deduct the actual postage cost from your refund.

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International Shipping

We offer international shipping to selected countries.

Shipping options and costs will be shown at checkout where international shipping is available.

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Free International Shipping

We offer free standard international shipping to selected countries for orders over $249.

Any customs duties, taxes, import fees or local charges are the responsibility of the customer and are not included in the product or shipping price unless stated otherwise.

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Delivery Times

Estimated delivery times depend on your location and the shipping service selected at checkout.

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Delivery times are estimates only and may be affected by postal delays, customs processing, public holidays, weather events, incorrect delivery details or other circumstances outside our control.

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Incorrect Shipping Details

Please make sure your delivery address is correct before placing your order.

Bahai Gems is not responsible for orders delayed, lost or returned due to incorrect or incomplete shipping details provided by the customer.

If an order is returned to us because of incorrect delivery details, we may ask you to pay the cost of resending it.

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Lost or Delayed Orders

If your order has not arrived within the expected timeframe, please contact us and we will help you check the delivery status.

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Once an order has been handed to the postal or courier provider, delivery timing is outside our direct control. However, we will do our best to assist where possible.

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Damaged Items During Delivery

If your order arrives damaged, please contact us as soon as possible with:

• your order number

• clear photos of the item

• clear photos of the packaging

We will work with you to resolve the issue in line with our Refund & Returns Policy and Australian Consumer Law.

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Last updated: June 2026

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