Privacy Policy
At Bahai Gems, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use and handle your information when you visit our website, contact us or make a purchase.
Information We Collect
We may collect personal information such as:
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your name
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email address
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phone number
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billing and shipping address
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order details
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payment-related information
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messages or enquiries you send to us
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website usage information, such as cookies and analytics data
Payment details are processed securely through our payment provider. We do not store full credit card details on our website.
How We Use Your Information
We use your information to:
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process and deliver orders
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communicate with you about your purchase
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respond to enquiries
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manage returns, refunds and customer support
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send updates or marketing emails if you have subscribed
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improve our website, products and services
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meet legal, tax and business record-keeping obligations
Email Marketing
If you subscribe to our mailing list, we may send you occasional updates, offers or news from Bahai Gems.
You can unsubscribe at any time by using the unsubscribe link in our emails or contacting us directly.
Sharing Your Information
We do not sell your personal information.
We may share limited information with trusted service providers where needed to operate our business, such as:
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payment processors
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shipping and delivery providers
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website hosting platforms
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email marketing platforms
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analytics tools
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professional advisers, where required
These providers only receive the information needed to perform their services.
Cookies and Analytics
Our website may use cookies and analytics tools to understand how visitors use the site and to improve the customer experience.
You can adjust your browser settings to block or delete cookies, but some website features may not work properly.
Keeping Your Information Safe
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.
However, no online system is completely secure, and we cannot guarantee absolute security.
Accessing or Updating Your Information
You may contact us to request access to the personal information we hold about you or to ask us to correct inaccurate information.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will be published on our website.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us
Last updated: June 2026